In order to answer the most common questions regarding the purchase and shipment of orders, please read the policies outlined on this page.

 

Cancellation Policy

If you cancel a custom order before I begin working on it, then I will return the payment in full. However, if it is cancelled after I've started working or after completion, 50% of the original payment will be returned. This is necessary to cover the cost of materials and time invested. I am a perfectly reasonable person, and I will work with you in this type of situation. I can assure you that I'm fully committed to making your pet portrait a success.

Damage Policy

In the unlikely event that your drawing gets damaged in the postal system, please convo me or contact me immediately at nhelton@gmail.com so we can work out repairs or a replacement. If an incorrect or damaged order is received, a picture displaying the damages or incorrect order is required to be sent to me at greenblanketportraits [!at] gmail.com within 5 days of receipt. Please retain all packaging.

Payment

Custom portraits are shipped when the full payment is complete. I accept PayPal, Visa, MasterCard®, American Express, Discover and Etsy Gift Cards as a method of payment.

Connecticut residents sales tax will be included.

Shipping

All orders are shipped with tracking number, confirmation, and insurance through the United States Postal Service. Before shipping, drawings measuring 8x10” to 11x14” are wrapped in wax paper and protected with a protective cardboard cover in a photo mailer. Drawings above 11x14” are rolled shipped in a sturdy cardboard mailing tube. 

Once the portrait is complete....
Regular shipping will take from 4-7 business days for delivery.
International Delivery is not currently available.

Additional

If you would like to commission an illustration or animation or you have additional questions regarding any of the above policies, please convo me via this page or send your inquiries to nhelton@gmail.com or contact through www.nickhelton.com.

Copyright/Terms of Use

The photograph you submit must be yours or you must obtain permission from the photographer to use the image as a source for the artistic representation. Proof of permission must be presented to me if the photograph was not taken by you. I understand that this might be an inconvenience, but I must have permission if I create and sell an artistic representation of a copyrighted photo without permission. Without it, I can be prosecuted for copyright infringement.

I reserve copyright on all artwork, but you are certainly welcome to post pictures of the sample images or portraits you have purchased anywhere you like. However, any attempt to resell a printed or digital copy of a copyrighted image is prohibited and a really uncool thing to do. Also please note that portraits that you commission might be used for display and or promotional purposes.